Retail Store Manager at BrandCo Nigeria Limited

BrandCo's core focus is to identify high-street brands that appeal to the urban African consumer and offer these through world class retail experiences. We take time to understand a brand's offering and how it can be tailored to consumer's shopping habits and preferences in our target markets.

We are recruiting to fill the position below:

Job Title: Retail Store Manager

Location: Lagos
Job type: Full-time

Job Overview

A Retail Store Manager is responsible for overseeing the daily operations of a retail store, ensuring smooth business processes, maximizing sales, and delivering excellent customer service.
They manage staff, inventory, store appearance, and operational efficiency while implementing strategies to improve revenue and customer experience.
Job Responsibilities
Sales & Revenue Growth:

Develop and execute sales strategies to achieve store targets.
Analyze sales performance and identify areas for improvement.
Implement promotions, discounts, and marketing campaigns to drive sales. 
Monitor competitor pricing and market trends. 

Customer Experience & Service Excellence:

Ensure high levels of customer satisfaction through exceptional service.
Handle customer inquiries, complaints, and escalations professionally.
Train staff in customer service best practices.
Maintain a welcoming and engaging store environment. 
Team Leadership & Staff Management:

Recruit, train, and mentor sales associates.
Schedule shifts and manage staff productivity.
Conduct performance reviews and provide feedback.
Foster a team-oriented culture with clear communication. 
Inventory & Stock Management:

Ensure adequate stock levels and timely replenishment.
Monitor and reduce stock shrinkage (theft, damage, mismanagement).
Coordinate with suppliers and warehouse teams for deliveries.
Implement inventory control measures to optimize stock turnover. 
Store Operations & Compliance:

Maintain store cleanliness, organization, and visual merchandising standards.
Ensure compliance with company policies, safety regulations, and operational SOPs.
Oversee cash handling, POS operations, and daily sales reconciliation.
Conduct regular store audits and resolve operational issues. 
Reporting & Business Analysis

Generate sales, inventory, and customer reports for management.
Analyze key performance metrics (KPIs) to identify trends.
Provide insights and recommendations to improve store performance.
Implement business intelligence tools for data-driven decision-making.
Education and Requirements

Bachelor’s Degree in Business or HND Retail Management, or a related field (preferred).
3+ years of experience in retail management. 
Strong leadership and people management skills. 
Excellent sales and customer service abilities.
Proficiency in retail management software (POS, inventory, CRM).
Strong analytical and problem-solving skills. 
Ability to work in a fast-paced, target-driven environment.

Salary
N200,000 - N300,000 / month.

Application Closing Date
17th October, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@brand-co.com using the job title as the subject of the mail.


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